CELCOM 3G Coverage

I'm back now after weeks of caroling and now to update my blog. Wonder why did I choose CELCOM 3G topic for today? Well the reason is very much straight forward. Lately (actually few months ago) the 3G signal on my smart phone keeps changing from 3G to EDGE and to GPRS. Initially I  use the Blackberry 9700 smart phone but after frequent line drops, I change to iPhone 4 with CELCOM's line but with same problem.

Yeah, by the way I've been using CELCOM for more then 10 years ago in which my first line was the 010 than the 013 (TM TOUCH) and now 019 (CELCOM). I have been using quite a lot of package already with the latest that I'm currently using is the P148 (CELCOM BIZ) plan with unlimited 3GX data.

What now disappointed me was that currently in Bintulu not all area are covered by 3G. Before this happens, the 3G lines are fair but as I mentioned earlier, it becomes less and less. I stayed at the Kidurong Residential area, where the 3G lines are bad compared to last year. 3G lines drops, changing back from 3G to EDGE to GPRS and more worst is when it's raining. Another area in Bintulu where the 3G signals fluctuation can be observed is within our St. Thomas' Church at Jalan Sultan Iskandar.

Maybe it is due to the communication tower that is not transmitting well enough because at my work place at Shell MDS (M) Sdn Bhd, the 3G line are better then the other place. Not only that, sometimes when I was in a middle of a call, suddenly the call drops due to the changing of the 3G signals to either EGDE or GPRS.

Hopefully that CELCOM can upgrade their service for all the end user like me and the rest cause if this problems still drags on for sure there will be many customer changing their service provider by using the Mobile Number Portability (MNP) and keeping their existing phone number. Remember that Customer Is Always Right and strive for their Vision and Mission :

1.	To delight our customers.
2.	To build a profitable enterprise that maximizes investor returns.
3.	To empower, develop and reward our people, to become Malaysia’s preferred employer.
4.	To build win-win relationships with all our business partners, based on mutual trust, respect and support.
5.	To work to bridge the digital divide, to build our nation and to enhance its standing abroad.
6.	To maintain the highest levels of transparency, integrity and professionalism.
7.	Together with all our stakeholders, we will make Celcom Malaysia a premium brand: a brand that symbolizes the spirit of freedom, aspiration, confidence, dynamism, timelessness, universality and globalism.

Our brand vision is about pleasing our customers and exceeding their expections. It is our goal to empower them with choices and innovative solutions that will give them greater control and freedom to live it to the fullest.

1.	We pledge to delight our customers in every aspect of our services.
2.	We pledge to be committed to the pursuit of excellence.
3.	We pledge to maintain the highest level of integrity and professionalism.
4.	We pledge to be always optimistic, positive and dynamic in all we do.
5.	We pledge to constantly reflect warmth friendliness and approachability through our service and our work.

Hopefully that I will continue to be CELCOM's loyal customer for another 10 years if they can improve their services for it's customer.